FAQ

Thank you for shopping at Goodie Two Shoes Boutique! We take pride in the quality of our merchandise and want you to be happy with your order. We are happy to offer easy, no-hassle refunds on returns received within 21 days of the original ship date. 

You will receive a refund to the original payment method used when placing your order.  It will take approximately 5-10 business days to process your refund once we receive it. If you would like to make a return, please ensure that your return meets the following criteria:

·      Returns and exchanges are accepted on items received within 21 days of the original ship date.

·      Returns and exchanges are accepted on items that are in original condition, and have not been altered, worn, washed, or damaged.

·      Unfortunately, we cannot accept returns on sale items, leggings, camisoles, bralettes or gift cards.

Please do not ship items back to us after 21 days from the original ship date as we are unable to process any refunds or exchanges in our system after 21 days have passed.  We won’t be able to process your refund and we will not pay to ship it back to you.  Shipping charges are nonrefundable.

If you have received the wrong item or a defective item, please e-mail us at contact@goodietwoshoesboutique.com within 5 business days after receiving your order so that we can assist you.  Please note that items that have been damaged due to wear and tear, or from being washed incorrectly are not considered to be faulty and are therefore not eligible for return. Please follow care label instructions to ensure that your garment retains its original quality.

To process a return please send us an email at contact@goodietwoshoesboutique.com and we will send you a return form.  Please remember to include your return form in the return package so that we can identify who the return is from and credit you accordingly.  Please write your order number on the outside of the shipping package.

We do not provide pre-paid return labels.  The customer is responsible for all shipping costs.  Please ship your return via UPS, FedEx, or USPS. We strongly recommend that you consider purchasing tracking and/or delivery confirmation as we are only able to issue a refund on merchandise we receive.

The following is a guide to help you purchase the correct size at Goodie Two Shoes Boutique. Basically, our sizes will run in one of three categories.  In situations where there is a specific bust, waist or hip measurement we will provide that on the size medium.  In general, you should subtract 2 inches for the smaller size and add 2 inches for the larger size. If you feel you need specific information please feel free to email us about an item.  Please include the name of the item and a specific measurement from your body, such as your bust or waist, to help us guide you. Bust measurements should be across your back and the largest part of your breast. 

If you feel you have received the wrong size and need to receive a smaller or larger size please purchase the size you are needing and when we receive your exchange item back to us we will refund the purchase of one of the items. Be sure to include a return form with your item and check the box for EXCHANGE. 

When you place your order online we will email you once it is ready for store pickup.  Our store pick up address is 400 Old Fitzhugh Rd. Dripping Springs, TX 78620.  You will have 21 days to pickup the merchandise.  If the merchandise is not pickup within the 21 days then we will return it to the stock and no refund or store credit will be issued.  Our store hours are Monday-Friday 10a-6p and Saturday 11a-4p.  Hours may vary so please call us at 512-689-1697 ahead of time or follow us on Facebook for the most accurate hours of business.